1. FAQ

Q1. Are there any precautions for first time vitamin C users?
If you have sensitive skin, or if you're new to vitamin C products, we recommend patch testing on the neck or forearm for 24 hours before use. If there are no adverse effects, steadily increase the amount and/ or frequency of use.

Q2. My skin feels warm/ tingly/ uncomfortable after use. Why is this?
This product is clinically tested non-irritating for sensitive skin, and formulated to minimize risk of irritation. As this product contains a high concentration of vitamin C, it's also specially formulated to minimize oxidation through a biolipid base, which may cause a reaction in sensitive/ sensitised skin. In some cases, you may experience a slight warmth or brief tingling after application - this is a natural phenomenon as product absorbs into the skin. However, if you experience chronic skin flushing and heat sensitivity, this may be perceived as irritation. If redness or sensitivity persists hours after use, rinse off with cold water, cease use and consult your dermatologist.

Q3. Why does this product have an oily finish?
This product has a unique waterless base and, while it's completely oil-free, may feel slightly "oily" to the touch. This feeling disappears about 30 seconds after application.

Q4. How should I store my product?
Store at room temperature in an area without exposure to sunlight and UV rays. Do not store at temperatures above 35℃ for prolonged periods of time.

Q5. Can I use it during the day?
Vitamin C reduces in efficacy with exposure to UV rays. As so, we recommend using product at night for best results. If applied during the day, always SPF as the final step in your routine.

Q6. How much product should I use at a time?
Use a maximum two full pumps, or less as needed. If you have sensitive skin, begin with an even smaller amount and steadily increase amount of use.