FAQ

Please find answers to frequently asked questions here. Additional inquiries may be directed to cs@wishtrend.com.

ORDER & PAYMENTS

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

  • CREDIT CARDS
    We accept VISA and MASTERCARD. If you do not carry a credit card with the logos above, we recommend PAYPAL as an alternative.
  • PAYPAL
  • Bank Transfer
    The payment method available varies among countries.

2. HOW DO I CANCEL MY ORDER?

  • If your order status is on Order Placed:
    Unfortunately, once an order has been placed, you cannot cancel it on your own.
    Please contact cs@wishtrend.com immediately.
    However, please note that the shipping process takes place very quickly. Therefore, we might not be able to cancel your order in time even if you contact us before the order is processed. Kindly check properly before placing any orders.
  • If your order status is on Processed / Shipped:
    Unfortunately, we cannot process a refund because your package is now packing or have been shipped.

3. CAN I CHANGE MY ORDER? OR THE INFORMATION ON THE ORDER?

  • To change your order or the information on the order, please contact cs@wishtrend.com immediately. Please note, it may be difficult to change your order once your order status is on Processed or Shipped.

4. MY ORDER IS MISSING, DAMAGED, OR INCORRECT

  • If the products from your order are missing, damaged, or incorrect, please refer to the refund policy. In this case, Wishtrend will issue a refund and the customers will not be responsible for the delivery fee.

5. HOW DO I KNOW IF MY ORDER IS CONFIRMED?

  • Once your payment has been confirmed we will send you an order confirmation email. Please check if you have received an email and if you have not we advise you to contact cs@wishtrend.com

6. I WANT TO MODIFY MY ORDER.

  • Items, vouchers and shipping information/options can't be changed once the order has been placed. If you wants to cancel or modify, please contact cs@wishtrend.com immediately. Please be informed that Re-purchasing may be difficult depending on stocks after cancellation.

7. I CANCELED AN ORDER AND I WAS TRYING TO REORDER, BUT THE PROMOTION ENDED, CAN I GET THE SAME BENEFITS (DISCOUNT RATE, VOUCHER, ETC.)?

  • Once items are sold out or the promotion period ended up, You can't get the same benefits even if your canceled order placed during the promotion.
  • If the product is already sold out or the promotion has ended at the time of reordering after cancellation, the promotion benefits received at the previous order cannot be applied.

8. I DID NOT GET MY ORDER.

  • Shipping may be delayed during this promotion period. You can check your order status in MY ACCOUNT-MY ORDERS.
  • Customs or your local carrier may be holding your parcel. We recommend you to contact customs or local carrier with your tracking no. (We will not be responsible for any duty/import/taxes/customs/etc charges you may incur)

9. I NEED AN INVOICE FOR CUSTOMS CLEARANCE.

  • Invoice is not attached to the package. Please contact cs@wishtrend.com for this issue.

10. THERE ARE NO SAMPLES IN MY PACKAGE.

  • Samples must be selected during check out. If you missed selecting samples, it cannot be shipped separately. Samples you receive may vary depending on stocks.

11. SOME ITEMS ARE MISSING IN MY PACKAGE.

  • 1 pkg covers up to 2KG. If almost half of the order is missing, there will be another parcel and it will be delivered to the customer within a few days. If not, please contact cs@wishtrend.com

12. THE REFUND AMOUNT IS DIFFERENT

  • Refunds will be made based on the actual payment amount (USD) at which the discount rate is applied.
  • Currency exchange rate can't be handled from our end.

CUSTOMER ACCOUNT

1. I CAN’T LOG-IN WITH FACEBOOK OR GOOGLE?

  • If you cannot log-in with Facebook or Google, we advise you to sign up with your email. In other cases, please contact cs@wishtrend.com.

2. HOW CAN I RESET MY PASSWORD?

  • To reset your password please contact cs@wishtrend.com immediately. We will send an email to you to reset your new password.

3. HOW DO I SUBSCRIBE AND UNSUBSCRIBE FROM EMAILS?

  • Updated July 2022.
    You will be automatically subscribed when you sign up. Or you can subscribe just by entering your email address at the bottom of the site. If you want to unsubscribe, click the 'unsubscribe from this list' button which is located at the bottom of the email. The ways to subscribe/unsubscribe will be updated soon.

4. HOW DO I EDIT / UPDATE MY PERSONAL INFORMATION?

  • To edit or update your personal information sign into your account and click ‘My Account’. You can also manage your preferences on your account. .

5. HOW DO I DELETE MY ACCOUNT?

6. WHEN DOES MY POINTS EXPIRE?

  • Your points will expire only if you have not earned or spent points for a continuous period of 2 years! We will always send you a reminder before any points expire.

7. HOW DO I USE MY POINTS TO PURCHASE PRODUCTS?

  • Updated from June 16th 2022.
    To use your points, you have to transfer your points into discount codes. After logging in, open the reward panel at the bottom. You'll be able to check how many points you currently have. You need at least 500 points to redeem. Click on 'Ways to redeem' and you will see coupons that are available.

8. WHEN DOES MY REWARD EXPIRE?

  • The reward you have converted with your points will expire after 6 months.

9. CAN I CANCEL MY REWARD AND TURN IT BACK TO POINTS?

  • Updated from Dec 2nd 2022.
    Once you redeem your points for a reward, you cannot turn them back.

10. HOW DO I REDEEM POINTS?

  • 500 points will be automatically rewarded when you sign-up.
  • Once you make a purchase, every $1 you spend will be calculated to 5 points. Points will be rewarded when you finish your order. If the order is canceled, points will also be canceled. Please note, points will be calculated from the order subtotal excluding discounts.

PROMOTIONS

1. WHY IS THE PROMO CODE NOT WORKING?

  • The Promo Code will only be applied if the coupon is valid and if it meets the coupon criteria. Also, please make sure only one Promo Code is applied per order. If it still does not work, we advise you to empty your cart and try again. For further assistance please contact cs@wishtrend.com.

2. I FORGOT TO ADD MY PROMO CODE ON MY ORDER. WHAT DO I DO?

  • We recommend you contact us immediately after placing your order and will do our best to accommodate your request. As long as your coupon is applicable, we will help apply to your order. However please note, depending on your order status your request may not be fulfilled.

3. WHAT ARE YOUR CURRENT OFFERS AND PROMOTIONS?

  • For current updates on offers and promotions, make sure you subscribe to our newsletter! We will send you all the promotion details.

4. HOW TO USE WISHLIST?

1.If you want to add a product to your Wishlist, press the ‘♡ Wishlist’ button at the product detail page.
Or you can press the heart button at the product list page.
2.To check your wishlist, press the heart button located at the top right.
3. You can share your wishlist with your friends by pressing the 'three dots button - share' button.

PRODUCTS & RECOMMENDATIONS

1. PRODUCT FAQS

  • Why did my vitamin skincare change colors?
    - Because it contains pure Vitamin C, it is natural for the product to oxidize when left in warm places. To avoid this, we recommend storing the product in cool areas.
  • My Klairs Midnight Blue Youth Activating Drop changed colors, is that normal?
    - The color may change due to the ingredient - Guaiazulene. This is a natural phenomenon that appears on pure ingredient, it is safe to use.
  • Is there a way to check if products are authentic or counterfeit?
    - Our top priority is the safety of our customers, which is why we are committed to the prevention of the sale and distribution of counterfeit products or products sold through unauthorized retail channels. Unfortunately, we are unable to verify the authenticity or integrity of any products or packaging that have not been purchased from Wishtrend. You can check our online retail store on this site. https://wishtrend.com/pages/our-store .
  • Introduce Wishtrend's SPF products
    - UV Defense Moist Cream
    The UV Defense Moist Cream provides full protection against UVA, UVB and as well as infrared radiation and blue light. It has SPF 50+ PA++++ too. And also the exclusive formula created in collaboration with Amorepacific. The efficacy of UV Defense Moist Cream has been proven through meticulous in-vivo tests by three separate labs to ensure that it provides as highest level of sun protection as possible.
    - Dear, Klairs All Day Airy Sunscreen
    The All-Day Airy Sunscreen is moisturizing sunscreen with SPF 50+ PA++++ that protects your skin from harsh UV Rays without any white cast. In the case of Dear, Klairs All Day Airy Sunscreen it has confirmed the results of SPF 50+ PA++++ after performing the tests at 3 clinical testing institutions.

2. SKIN TYPE FAQS

  • What is a recommended skincare for dry skin?
    - As for a skincare routine, we recommend #TeamDry. This routine includes products from cleansers to Sheet Mask all to deliver deep hydration to dry, flaky skin. Whether you have dry skin or lose moisture balance at certain times, the combination of hydrating ingredients and formulation will be the fastpass to hydration
    .
  • What is a recommended skincare routine/ products for oily skin?
    - Also, if your are struggling with excessive oil level on the skin, we recommend #TeamOily. This day & night routine will help you balance oil and water level on the skin and keep it fresh.
  • What is a recommended skincare routine/ products for combination skin?
    -As for a skincare routine, we recommend #TeamCombination. But, for combination skin depending on your skin concerns our recommendations may change. Overall, it is important to apply moisture in dry areas and oily areas. It is always important to hydrate the skin to help the skin look healthy.
  • I have sensitive skin, what do you recommend?
    - As for a skincare routine, #TeamSensitive will work great for you. This routine was curated for those who struggle with acne and sensitive skin, and it will help you calm the irritated skin and soothe well enough to contain a healthy skin balance.

3. SKIN CONCERNS FAQS

  • Do you have a skincare routine for teens?
    - We recommend WTL Korean Skincare Beginner Box (For teen skin) for teenagers. This routine is for skincare beginners and teens who have concerns with acne and dryness. It consists mild but effective products for teens who need oil-moisture balance.
  • What products do you recommend for acne-prone skin?
    - For acne-prone skin, we recommend Angry Skin Calming Package. This skincare routine consists of products to help with constant acne problems, redness caused by irritation and sensitive skin from external factors.
  • What products do you recommend for well-aging?
    - We have three different well-aging packages, which are classified by how much you know about and how much you've experienced about well-aging skincare: Well Aging Beginner Package, Well Aging Intermediate Package, Well Aging Expert Package.
  • What kind of skincare routine do you recommend for beginners?
    - For skincare beginners, we recommend products that are mild such as Klairs Rich Moist Package. It consists steps from cleansing to moisturizing for a basic skincare routine.